Help Center
Getting Started
How do I install Decision Desk in Slack?
You can install Decision Desk directly through our website. Click Add to Slack and approve the permissions to connect your workspace. Installation takes just seconds.
Once Slack store approval is complete, you will also be able to install it from the Slack App Directory.
How do I assign a decision?
Use the /decision command in Slack to capture what needs to be decided, who is involved, and any context for the team.
Once shared, a decision thread is created in the channel so ownership and updates stay visible.
How do I track decisions?
Open the Decision Desk app inside your Slack workspace. From there you can view all decisions across channels or filter to see:
Your decisions
Subscribed decisions
What happens when my trial ends?
Your access pauses at the end of the trial if you do not upgrade. Your data stays safe. An admin can upgrade at any time to restore access.
Using Decision Desk
How do I find resolved decisions?
Resolved decisions are pinned in their original Slack channels so everyone can see outcomes without scrolling back. You can also view them in the Decision Desk app inside Slack, where you can filter by channel or decision owner.
How do I update or validate a decision?
Add updates or clarification directly in the decision thread, then click Resolve when it’s ready to mark complete. Once resolved, the decision is pinned in the channel so everyone can see the outcome and context in one place.
Who can assign decisions?
Any member of a channel with Decision Desk installed can assign a decision within that channel. Permissions follow Slack’s channel access, so only those in the channel can create or manage decisions there.
How do notifications work in Slack?
You’ll get a Slack notification when you’re assigned a role or when a decision you’ve subscribed to or been tagged in is updated, resolved, or pinned. Notifications keep everyone aligned without adding extra tools or steps.
Plans & Billing
Do you offer a free plan?
No. Decision Desk offers a 14-day trial so you can test Decision Desk with your team before upgrading to a paid plan.
What happens after the trial?
After 14 days, your access will pause until you upgrade your workspace to a paid plan.
How do I upgrade from the trial to Pro?
Once billing is active, you’ll be able to click Upgrade from your account or the Pricing page. Payments will be handled securely through Stripe.
How do I cancel my subscription?
You’ll be able to cancel your subscription anytime from your billing portal. Access will continue through the current billing period, then end automatically.
Where can I view my invoices?
Invoices and payment history will be available directly through Stripe once billing is live.
Do you offer annual billing?
Annual plans will be available at a discounted rate compared to monthly billing once payment options are enabled.
FAQ & Troubleshooting .
Do I need IT approval to install?
Most teams can install Decision Desk right away. Larger organizations with managed Slack environments may require admin approval.
Does Decision Desk work in every Slack workspace?
Yes. Decision Desk can be installed in any workspace where you have permission to add apps.
What happens after the 14-day trial?
Once your trial ends, access to Decision Desk will pause until your workspace is upgraded to a paid plan.
What permissions does Decision Desk request?
Decision Desk requests only the permissions needed to assign roles, log and resolve decisions, and send notifications. We never store Slack messages, and all data is encrypted in transit and at rest.
Decision Desk isn’t appearing in my channel — what should I do?
Make sure the app has been invited to the channel by typing /invite @DecisionDesk. If you still don’t see it, reinstall the app or check with your Slack admin to confirm app permissions are enabled.
How do I remove Decision Desk from Slack?
In your Slack workspace settings, go to Installed Apps, find Decision Desk, and select Remove.
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