Billing FAQ

Trials

• How long is the free trial? 14 days. Full access to everything, no credit card required.

• What happens when my trial ends? You'll be prompted to choose a plan (monthly or annual) directly inside Slack. If you don't upgrade, you lose access to creating new decisions — but your existing decisions and history stay intact.

• Can I extend my trial? In most cases, yes. Email support@decisiondesk.io and tell us what you need.

• Do I need a credit card to start the trial? No. You only enter payment info when you decide to upgrade.

Payments

• What payment methods do you accept? Credit card, debit card, Apple Pay, and Google Pay. We use Stripe to process all payments.

• Can I pay by invoice? For Enterprise plans, yes. Contact sales@decisiondesk.io to discuss invoicing and annual contracts.

• When am I charged? On the day you upgrade, and then on the same day each month (or year, for annual plans). If you upgrade on the 15th, you'll be billed on the 15th going forward.

• Do you charge in currencies other than USD? Currently, all billing is in USD. Stripe handles currency conversion for non-US cards.

Plans & Tiers

• How do I know which plan I'm on? Your plan is based on your Slack workspace size. Check how many members are in your Slack — that determines your tier.

• What if my workspace grows mid-cycle? Your tier won't change until your next billing cycle. You won't get charged extra mid-month.

• What if my workspace shrinks? Same rule. If you drop below a tier threshold, you'll move to the lower tier at your next renewal and pay less.

• Do guests count toward my tier? No. Slack guests, single-channel guests, deactivated users, and archived users don't count.

• Is there a free plan? No. After the 14-day trial, you'll need to choose a paid plan to continue using Decision Desk.

Changes & Cancellations

• Can I switch from monthly to annual? Yes. Go to your Stripe billing portal and switch plans. You'll get credit for any unused time on your monthly plan applied toward the annual price.

• Can I switch from annual to monthly? Yes, but the change takes effect at the end of your annual term. You'll stay on annual until it expires, then switch to monthly.

• How do I cancel? Go to your Stripe billing portal and cancel your subscription. You'll keep access until the end of your current billing period.

• What happens to my data if I cancel? Your decisions and history stay in Slack. If you resubscribe later, everything is still there. We don't delete your data when you cancel.

• Can I get a refund? We don't offer prorated refunds for unused time. If you cancel, you keep access through the end of your billing period. If there's an exceptional circumstance, email support@decisiondesk.io and we'll work with you.

Invoices & Receipts

• Where can I find my invoices? In your Stripe billing portal. You'll see a complete history of all charges.

• Can I add a VAT or tax ID to my invoices? Yes. Update your billing details in the Stripe portal to include your VAT number or tax ID.

• Can I change the billing email? Yes. Update it in the Stripe billing portal under your account settings.

Enterprise

• What's included in Enterprise? Custom pricing, dedicated support, SLAs, annual contracts, and invoicing. Everything in Scale, plus white-glove service.

• How do I get Enterprise pricing? Contact sales@decisiondesk.io or fill out the contact form. We'll discuss your needs and put together a proposal.